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Have questions about our genetic testing services? Our team of experts is ready to assist you 24/7.

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[ 24/7 Support Available ][ <2h Response Time ][ 98% Satisfaction Rate ]

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Chicago HQ

1375 W Fulton St STE 545, Chicago, IL 60607

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support@genematrix.io

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Gene Matrix Chicago office location — 1375 W Fulton St STE 545
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Schedule a video call with our genetic counselors.

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Active Community

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Clinical Leadership

[ Oversight You Can Trust ]
Laboratory Director, CLIA

Shawn Desai — MD, PhD, DABCC, FACMG

Board-certified laboratory director overseeing all clinical operations under CLIA ID 14D2276402. Fellowship-trained in clinical pathology and molecular genetics. Responsible for NGS protocols, CAP/CLIA compliance, quality assurance, and maintaining 99.9% accuracy across all genetic testing panels.

CLIA #14D2276402 NPI 1225729312 CAP Accredited

Visit Our Headquarters

1375 W Fulton St STE 545

Chicago, IL 60607, US — in the heart of the Fulton Market district.

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Mon–Fri 8AM–5PM CT

Frequently Asked Questions

[ Common Questions About Our Services ]
Our tests have a 99.9% accuracy rate and are processed in CLIA and CAP certified laboratories. We use advanced sequencing technology and our results are validated by board-certified geneticists.
Most test results are available within 5–7 days from the time we receive your sample at our laboratory. You will receive an email notification when your results are ready to view in your secure online portal.
Absolutely. We use bank-level encryption to protect your data and comply with HIPAA, GDPR, and other international privacy regulations. Your genetic information is never shared with third parties without your explicit written consent.
We work with many insurance providers. Coverage varies by plan and test type. Contact our billing department or call us to verify your specific coverage before ordering.
Yes! We offer family packages and pediatric testing options. For minors, parental consent is required. Our genetic counselors can help you choose the right tests for your family's needs.
Yes, all our test packages include a complimentary 30-minute consultation with a certified genetic counselor to help you understand your results and their implications for your health.

Still have questions?

Our support team is here to help you with any questions — call us or browse the full FAQ.

Call 1-847-302-9668 View Full FAQ
[ 24/7 Support Available ][ <2h Response Time ][ 98% Satisfaction Rate ]