1. Introduction
Gene Matrix LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our genetic testing services and website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
We collect several types of information from and about users of our services:
Personal Information: Name, email address, phone number, date of birth, billing address, and payment information.
Genetic Information: DNA samples, genetic test results, and related health information.
Health Information: Medical history, family health history, lifestyle information, and other health-related data you provide.
Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
Communication Data: Records of your communications with us, including customer service inquiries and survey responses.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our genetic testing services
- To process your orders and deliver test results
- To communicate with you about your account and services
- To conduct research and development (only with your explicit consent)
- To comply with legal obligations and protect our rights
- To detect, prevent, and address technical issues and fraud
- To personalize your experience and provide relevant recommendations
- To send you marketing communications (with your consent)
We will never sell your genetic information to third parties without your explicit consent.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
With Your Consent: We may share your information when you explicitly authorize us to do so.
Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service.
Healthcare Providers: With your authorization, we may share test results with your healthcare providers.
Legal Requirements: We may disclose information if required by law, court order, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Research Partners: Only with your explicit opt-in consent, we may share de-identified data with research institutions.
5. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for data transmission
- Secure, encrypted storage of genetic data
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- HIPAA-compliant data handling procedures
- ISO 27001 certified information security management
- Restricted access to personal and genetic information
- Secure destruction of biological samples after testing
Despite our security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
6. Your Privacy Rights
You have the following rights regarding your information:
Access: Request access to your personal and genetic information.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
Data Portability: Request a copy of your data in a machine-readable format.
Opt-Out: Opt out of marketing communications and research participation at any time.
Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
To exercise these rights, please contact us at privacy@genematrix.io.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Retained while your account is active and for 7 years after closure
- Genetic data: Retained indefinitely unless you request deletion
- Test results: Retained for at least 10 years to comply with CLIA regulations
- Biological samples: Destroyed within 60 days after testing unless you consent to storage
- Marketing data: Retained until you opt out or for 3 years of inactivity
You may request deletion of your data at any time, subject to legal retention requirements.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.
When we transfer data internationally, we implement appropriate safeguards:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield certification (where applicable)
- Binding Corporate Rules for intra-group transfers
- Adequacy decisions by relevant data protection authorities
By using our services, you consent to the transfer of your information to the United States and other countries where we operate.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.
For genetic testing of minors:
- Parent or legal guardian must provide consent
- Parent/guardian controls access to test results
- Special protections apply to genetic information of minors
- Results for certain tests may be withheld until the child reaches adulthood
If we learn we have collected information from a child without proper consent, we will delete that information promptly.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies: Required for website functionality and security.
Analytics Cookies: Help us understand how visitors use our website.
Marketing Cookies: Used to deliver relevant advertisements.
Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a prominent notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@genematrix.io
Phone: 1-800-GENE-MTX (1-800-436-3689)
Mail: Gene Matrix LLC, Privacy Office, 123 Genomics Way, San Francisco, CA 94105
Data Protection Officer: dpo@genematrix.io
EU Representative: Gene Matrix EU Ltd., Dublin, Ireland
For GDPR-related inquiries, you may also contact your local data protection authority.
Questions about your data?
Our privacy team responds to every request — access, correction, deletion, or portability of your personal and genetic information.
Contact Us