About
Who GeneMatrix is, what we will and won’t do with your DNA and your data, and the laboratory director accountable for every result.
Why we exist
GeneMatrix is the consumer brand of Gene Matrix LLC, founded in 2022: genetic tests you collect at home, genotyped in our own CLIA-certified laboratory in Chicago (New York orders excepted). We exist so genetic insight is something you can own: read once, then re-read automatically whenever the evidence from our sources is updated.
GeneMatrix (genematrix.io) isn’t affiliated with GeneMatrix Inc., the molecular diagnostics company in South Korea.
Principles
Privacy
Your genetic data is never sold, and never shared for marketing or research.
What a result can’t say
The panel reads selected positions in the genes it lists. A variant at a position it does not read, or in a gene that is not on the panel, will not be found.
Our own lab
We run the laboratory that genotypes your sample (New York orders excepted), and we name the director accountable for it.
The certificate, the address and the peopleReports that stay yours
They are yours to keep. Every report stays yours after you cancel GeneMatrix+. Re-reads stop when it ends.
Accountable
Dr. Shawn Desai, Ph.D., J.D., N.R.C.C.
Board-certified CLIA high-complexity laboratory director
Dr. Shawn Desai directs GeneMatrix’s laboratory. He is a board-certified CLIA high-complexity laboratory director, certified through the National Registry of Certified Chemists (NRCC), and holds a Ph.D. in chemistry from Emory University and a J.D. from the University of Georgia School of Law. He is responsible for the laboratory’s testing and for every result it releases.
The company, in brief
- Company
- Gene Matrix LLC
- Founded
- 2022
- Address
- Fulton Labs, 1375 W Fulton St, Suite 545, Chicago, IL 60607
- CLIA certificate
- 14D2276402
- Organization NPI
- 1225729312
Our promises
The guarantee
Full refund within 30 days of ordering, as long as your results haven’t been delivered. Once your results are delivered, the guarantee no longer applies.
Cancel anytime
Cancel anytime online, or by writing to info@genematrix.io. Your reports stay yours; re-reads stop when GeneMatrix+ ends.
Your data
We never sell your genetic data, and we never share it for marketing or research. It goes only to those who complete your order: the laboratory that runs your tests; for an order shipped to New York, the physician or reference laboratory that completes it; and service providers under contract that store your data or prepare your report for us, including Labrynix and SignalPGx, the laboratory-information and reporting software we use. Once we can bill health plans, and only if you choose to bill our pharmacogenomics (PGx) test to yours, your health plan receives what it needs to process that claim, and for no other purpose. Nutrigenomics and oral microbe results never go to a health plan. That holds while GeneMatrix+ is active and after it ends.
Start at home.
Full refund within 30 days of ordering, as long as your results haven’t been delivered.
Please read
Please read
LabOur genetic tests are laboratory-developed tests performed in our own CLIA-certified laboratory. New York is the exception: orders shipped there are completed through a physician order or a reference laboratory permitted in New York. Our genetic tests have not been cleared or approved by the FDA. Results describe inherited traits and risks and are meant to inform decisions you make with your clinician. They are not a diagnosis.
WellnessOur nutrition, supplement, athletic and wellbeing reports are for general wellness and information. The evidence behind these associations is less established than for our clinical panels, and these reports are not intended to diagnose, treat, cure or prevent any disease.