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A woman in an oatmeal sweater at an oak desk by a window, smiling as she presses closed the flap of a plain off-white envelope.

Privacy Promise

We collect what a genetic test and an order require, and nothing more. This page says where it goes.

  • Genotyped in our own CLIA-certified lab (New York orders excepted)
  • Your genetic data is never sold, and never shared for marketing or research
  • Reports are yours to keep
  • Full refund within 30 days of ordering, as long as your results haven’t been delivered.

Our Privacy Promise

  • Never sold.
  • Never shared for marketing or research.
  • Deleted on request.
  • Yours to keep.

We never sell your genetic data, and we never share it for marketing or research. It goes only to those who complete your order: the laboratory that runs your tests; for an order shipped to New York, the physician or reference laboratory that completes it; and service providers under contract that store your data or prepare your report for us, including Labrynix and SignalPGx, the laboratory-information and reporting software we use. Once we can bill health plans, and only if you choose to bill our pharmacogenomics (PGx) test to yours, your health plan receives what it needs to process that claim, and for no other purpose. Nutrigenomics and oral microbe results never go to a health plan. Your reports stay yours, even if you cancel. We delete your data, and destroy your sample, on request. Your genetic data is stored in AWS data centres with multiple layers of security, and kept without your demographic details.

Where your data goes

The open lines end where your order needs them to. The rest end at a closed gate.

Your sample and genetic data

  1. The laboratory that runs your tests

  2. For an order shipped to New York

    The physician or reference laboratory that completes it

  3. Service providers under contract that store your data or prepare your report for us, including Labrynix and SignalPGx, the laboratory-information and reporting software we use

  4. Once we can bill health plans, and only if you choose to bill our pharmacogenomics (PGx) test to yours

    Your health plan

    Receives what it needs to process that claim, and for no other purpose.

  • Advertisers

  • Data brokers

  • Research

Your genetic data is never sold, and never shared for marketing or research.

At a glance

Every line below is exactly what it says, and nothing more.

  • What we collect

    Your sample, and what you give us at checkout: your name, email address and shipping address, and the tested person’s name, date of birth and sex for the lab’s test request. When you activate a kit, the answers you give there. For GenePGx and GeneCancer, whether you have a government health plan; for GenePGx, any request not to share it with your health plan. No other insurance details. Payment details go to our payment processor, not to us.

  • Who it goes to

    We never sell your genetic data, and we never share it for marketing or research. It goes only to those who complete your order: the laboratory that runs your tests; for an order shipped to New York, the physician or reference laboratory that completes it; and service providers under contract that store your data or prepare your report for us, including Labrynix and SignalPGx, the laboratory-information and reporting software we use. Once we can bill health plans, and only if you choose to bill our pharmacogenomics (PGx) test to yours, your health plan receives what it needs to process that claim, and for no other purpose. Nutrigenomics and oral microbe results never go to a health plan.

  • How it’s protected

    Your genetic data is stored in AWS data centres with multiple layers of security, and kept without your demographic details.

  • Deleting your data

    We delete your data, and destroy your sample, on request.

  • Your sample

    Sealed at home. Checked in. Testing happens in our own CLIA-certified laboratory in Chicago. Orders shipped to New York are completed through a physician order or a reference laboratory permitted in New York. Released under the director. We destroy your sample within 30 days of your results unless you separately consent to storing it. We don’t offer that consent at checkout today, so we never store a sample beyond that. If you ask us to destroy your sample sooner, we complete that within 30 days, and confirm it to you in writing.

  • Two hands in a grey sweater closing the lid of a plain off-white storage box on an oak table, a small padded envelope and a folded linen cloth beside it.

What happens to your sample

  1. Received

    Checked in at the laboratory

  2. Tested

    Your results are released

  3. Destroyed

    Within 30 days of your results

Sooner on request: within 30 days, confirmed in writing

Your choices

Ask us to delete your data, or ask a question about your privacy, by writing to info@genematrix.io.

info@genematrix.io

The documents

Our promises

  • The guarantee

    Full refund within 30 days of ordering, as long as your results haven’t been delivered. Once your results are delivered, the guarantee no longer applies.

  • Cancel anytime

    Cancel anytime online, or by writing to info@genematrix.io. Your reports stay yours; re-reads stop when GeneMatrix+ ends.

  • Your data

    We never sell your genetic data, and we never share it for marketing or research. It goes only to those who complete your order: the laboratory that runs your tests; for an order shipped to New York, the physician or reference laboratory that completes it; and service providers under contract that store your data or prepare your report for us, including Labrynix and SignalPGx, the laboratory-information and reporting software we use. Once we can bill health plans, and only if you choose to bill our pharmacogenomics (PGx) test to yours, your health plan receives what it needs to process that claim, and for no other purpose. Nutrigenomics and oral microbe results never go to a health plan. That holds while GeneMatrix+ is active and after it ends.

The GeneMatrix kit, box open and the collection tube beside it.

Your data, on your terms.

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Full refund within 30 days of ordering, as long as your results haven’t been delivered.