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Frequently Asked Questions

Everything you need to know about GeneMatrix genetic testing, privacy, billing, results, and more. Can't find what you're looking for? Our support team is here to help.

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Subscription Plans

Ready to experience the Gene Matrix difference?

All plans include your DNA kit, AI-powered analysis, and HIPAA-secure portal. Results in 72 hours. HSA/FSA eligible.

Essential — $69/moPremium — $89/moFamily — $139/mo

Still Have Questions?

Our support team is available 24/7 to help you with any questions about genetic testing, results, or your account.

Average response time: < 2 hours

Cookie & Privacy Preferences

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We use cookies to ensure our website functions securely and to improve your experience. As a healthcare provider handling sensitive genetic data, we adhere to strict HIPAA and GDPR standards. No personal health information (PHI) is ever stored in cookies. You can customize your preferences below.

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