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A cup of tea, a potted plant, a pair of glasses and a linen notebook with a pencil on an oak desk by a sunlit window.

Contact

Write about an order, your results, billing or your privacy.

Ways to reach us

Questions go to our team.

Phone: 847-302-9668

Write to us

Please don’t include health information in this form: no results, symptoms or medication names. We’ll ask for anything we need securely.

Our laboratory

Fulton Labs
1375 W Fulton St, Suite 545
Chicago, IL 60607

Gene Matrix LLC · CLIA 14D2276402

Orders shipped to New York are completed through a physician order or a reference laboratory permitted in New York.

Our promises

  • The guarantee

    Full refund within 30 days of ordering, as long as your results haven’t been delivered. Once your results are delivered, the guarantee no longer applies.

  • Cancel anytime

    Cancel anytime online, or by writing to info@genematrix.io. Your reports stay yours; re-reads stop when GeneMatrix+ ends.

  • Your data

    We never sell your genetic data, and we never share it for marketing or research. It goes only to those who complete your order: the laboratory that runs your tests; for an order shipped to New York, the physician or reference laboratory that completes it; and service providers under contract that store your data or prepare your report for us, including Labrynix and SignalPGx, the laboratory-information and reporting software we use. Once we can bill health plans, and only if you choose to bill our pharmacogenomics (PGx) test to yours, your health plan receives what it needs to process that claim, and for no other purpose. Nutrigenomics and oral microbe results never go to a health plan. That holds while GeneMatrix+ is active and after it ends.

The GeneMatrix kit, box open and the collection tube beside it.

We’d like to hear from you.

Full refund within 30 days of ordering, as long as your results haven’t been delivered.