
Contact
Write about an order, your results, billing or your privacy.
Ways to reach us
Questions go to our team.
General questions
About GeneMatrix, a test, or anything else you’d like to ask.
info@genematrix.ioOrders, cancelling and refunds
About an order already placed, a refund, or cancelling GeneMatrix+ or one of our earlier membership plans.
info@genematrix.ioCancel my earlier planPrivacy and data requests
To ask us to delete your data, or a question about your privacy.
info@genematrix.ioRead our Privacy Promise
Phone: 847-302-9668
Write to us
Our laboratory
1375 W Fulton St, Suite 545
Chicago, IL 60607
Gene Matrix LLC · CLIA 14D2276402
Orders shipped to New York are completed through a physician order or a reference laboratory permitted in New York.
Our promises
The guarantee
Full refund within 30 days of ordering, as long as your results haven’t been delivered. Once your results are delivered, the guarantee no longer applies.
Cancel anytime
Cancel anytime online, or by writing to info@genematrix.io. Your reports stay yours; re-reads stop when GeneMatrix+ ends.
Your data
We never sell your genetic data, and we never share it for marketing or research. It goes only to those who complete your order: the laboratory that runs your tests; for an order shipped to New York, the physician or reference laboratory that completes it; and service providers under contract that store your data or prepare your report for us, including Labrynix and SignalPGx, the laboratory-information and reporting software we use. Once we can bill health plans, and only if you choose to bill our pharmacogenomics (PGx) test to yours, your health plan receives what it needs to process that claim, and for no other purpose. Nutrigenomics and oral microbe results never go to a health plan. That holds while GeneMatrix+ is active and after it ends.

We’d like to hear from you.
Full refund within 30 days of ordering, as long as your results haven’t been delivered.
