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Need Help Choosing a Genetic Test?

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FAQ

Frequently AskedQuestions

Find answers to common questions about our services

Our tests have a 99.9% accuracy rate and are processed in CLIA and CAP certified laboratories. We use advanced sequencing technology and our results are validated by board-certified geneticists.

Most test results are available within 2-3 weeks from the time we receive your sample at our laboratory. You will receive an email notification when your results are ready to view in your secure online portal.

Absolutely. We use bank-level encryption to protect your data and comply with HIPAA, GDPR, and other international privacy regulations. Your genetic information is never shared with third parties without your explicit written consent.

We work with many insurance providers. Coverage varies by plan and test type. Contact our billing department or call us to verify your specific coverage before ordering.

Yes! We offer family packages and pediatric testing options. For minors, parental consent is required. Our genetic counselors can help you choose the right tests for your family's needs.

Yes, all our test packages include a complimentary 30-minute consultation with a certified genetic counselor to help you understand your results and their implications for your health.

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1375 W Fulton St STE 545, Chicago, IL 60607